Guide to adding a Beneficiary in your FNB Account

Simplify your banking transactions by adding beneficiaries to your FNB account, thus eliminating the need to repeatedly input their banking details each time. This article will provide a step-by-step guide on how to add a beneficiary for First National Bank (FNB) account holders.

Here’s what you need:

• Bank name or Branch code
• Account number
• Relevant reference for you and your beneficiary
• Phone number or email for payment proof (optional)

Procedure for Adding Beneficiaries via FNB Mobile App

Here is a systematic breakdown of how to add a beneficiary using the FNB App:

1. Open the FNB App and login.
2. Tap the ‘Payments’ icon visible on the home screen.
3. Proceed to tap the ‘Recipients’ icon.
4. Click the plus icon next to ‘Add Recipient/Bill’.
5. Select the ‘Specify Account Details’ option.
6. Choose ‘Select Bank/Branch’ or ‘Enter Branch Code’.
7. Upon selection of the Recipient’s Bank, fill in the necessary Banking details.
8. You will then be asked to add your reference and the recipient’s reference.
9. After inputting the references, click ‘Continue.’
10. Verify the recipient’s banking details displayed on the app.
11. Once confirmed, tap ‘Confirm.’

Although the FNB app offers an easy way to add a beneficiary, other methods exist. Discover below how to add beneficiaries via online banking, and whether it’s possible to add a beneficiary at FNB ATMs.

Procedure for Adding Beneficiaries via Online Banking

If you don’t have access to the FNB App, don’t worry, you can also add a beneficiary through FNB’s online banking service. Follow these steps:

1. Log in to your online banking profile at www.fnb.co.za.
2. Click the ‘Payments’ tab or Icon on the FNB home page.
3. You’ll be redirected to the ‘My Recipients’ page.
4. Click the ‘Add’ option and select ‘Add’ from the drop-down menu.
5. Select the account from which you wish to make payment.
6. Enter the beneficiary’s account details or select ‘A Public Recipient’ if you’re paying an FNB beneficiary.
7. Fill in a reference for yourself and the beneficiary.
8. Review the details, then click ‘Confirm’ (if correct) or ‘Edit’ (if incorrect).
9. Upon confirmation, input the OTP number sent to your phone.
10. Finalize by clicking ‘Submit.’
11. Your beneficiary’s account details will be displayed on the resulting page.
12. Click ‘Finish’ to conclude.

Note: The process typically takes less than 2 minutes, provided you have all the correct beneficiary account information.

Adding Beneficiaries at FNB ATMs: Is it Possible?

You might wonder if you can add beneficiaries at FNB ATMs if you don’t have access to online banking or the FNB app. Unfortunately, as of the time of this article, this isn’t possible. You can, however, pay beneficiaries via the ATM, but the beneficiary must be added first either via the app or online.

How to Edit Your Beneficiary’s Details

What if your beneficiary changes their account details? No need to worry. Updating your beneficiary’s details, whether online or through the app, is as straightforward as adding them.

Below are the outlined steps for each approach:

App Method

1. Open and log in to the FNB app.
2. Tap the ‘Payments’ icon, then the ‘Recipients’ icon.
3. Find the beneficiary, then tap the arrow next to their name.
4. From the options that appear, tap ‘Edit Recipient.’
5. Make the necessary changes to the references or the beneficiary’s name, then tap ‘Confirm.’

To change the account details in the app, you need to delete the beneficiary and add them again. After following steps 1-4, select ‘Delete Recipient,’ confirm deletion, then re-add the beneficiary following the steps above.

Online Banking Method

1. Log in to www.fnb.co.za.
2. Click the ‘Payment’ tab.
3. Find the beneficiary you want to edit in ‘My Recipients.’
4. Click the ‘More’ button next to the beneficiary.
5. In the pop-up window, select ‘Maintain.’
6. Edit the necessary details, then click ‘Update.’
7. Verify details on the confirmation page and click ‘Confirm.’
8. Enter the OTP sent to your phone, then click ‘Submit.’

To delete a beneficiary, navigate to the beneficiary management page, click ‘Delete’ in the bottom right corner, and confirm.

Final Thoughts

Adding, editing, and deleting beneficiaries on your FNB account via online banking or the FNB App is straightforward and efficient, provided you have all necessary details. However, be aware that any incorrect information could lead to errors. While the online banking platform will notify you of any errors, the app will only provide a generic FNB warning without specifying the issue.

In the future, it would be beneficial if FNB could allow ATM-based beneficiary management for account holders without access to online banking or the app. Additionally, enabling the option to modify account details directly through the app would provide a more seamless user experience. As it stands, you can only edit the name and references of the beneficiary within the app.