Home Finance Opening a Capitec Account Using the Capitec App

Opening a Capitec Account Using the Capitec App


Capitec now offers a seamless way to open a new account directly through their mobile application. This convenient method is designed to be efficient, secure, and eliminates the need to visit a physical branch. Through a series of straightforward steps and the use of facial recognition technology, you can open your Capitec account and begin banking right away. Here is how to proceed.


Before starting the account creation process, ensure you have:

  • A smartphone with an active SA cellphone number
  • Your South African ID number
  • An active email address

Steps to Open a New Capitec Account

  • Download the App: Search for the Capitec Bank app in your Android, Huawei, or iOS app store and download it.
  • ID Verification: Upon opening the app, you’ll be prompted to enter your South African ID number.
  • Biometric Authentication: You will then be asked to take a couple of selfies. The app uses facial recognition technology to match your unique features with the Department of Home Affairs database to authenticate your identity.
  • Personal Details: Lastly, enter your personal information as instructed by the app.

Upon completion of these steps, you gain immediate access to your account and can start using the virtual card for online shopping. The physical card will be delivered to your specified address. Alternatively, you can choose to collect it from your nearest Capitec branch at your convenience.

Additional Features for Existing Users

If you are an existing client and need to reset your Remote App PIN or activate the app on a new device, you can also do this via the app. Here’s how:

  • Open the existing Capitec Bank app and verify your email address (important for the new app activation).
  • Search for the Capitec Bank app in your respective app store, download and open it.
  • On the options click “I have a savings account” and proceed with the on-screen instructions.
  • Upon completion, delete the old app.

How to Reset a Forgotten Remote App PIN

  • Make sure you have the latest version of the Capitec Bank app.
  • Open the app and select “I’ve forgotten my PIN.”
  • Follow the on-screen prompts to reset your PIN.

Switching Salary to Capitec Account

To have your salary paid into your new Capitec account, you’ll need to provide proof of account to your employer or HR department. This can easily be done via the app:

  • Tap on ‘Savings account’ on the home screen.
  • Tap the top-right menu and select ‘Send account details.’
  • Go to the ‘Email’ option and add the recipient’s email address.

By following this informative guide, you can open a Capitec account with minimal hassle, and take advantage of its various features right away.