Capitec Bank has released a statement saying the glitch that made customers wake up to zero balances has been fixed.
The largest digital bank in South Africa, Capitec, claims to have fixed the technical issue that caused some of its customers to awaken on Tuesday morning to find zero balances in their bank accounts.
Because many people get paid on the 25th of the month, Capitec clients resorted to social media to voice their complaints.
However, Capitec claimed that even while its app showed empty balances, users could still use their cards to make purchases without any issues, and debit orders were unaffected.
The bank claimed that it took swift action to fix the issue, but it made no comment in response to News24’s inquiries about the problem’s origin.
In an immediate statement, Capitec said that early on Tuesday morning, April 25, its IT staff worked fast to fix the problem that users were experiencing on its app. Customers can now use the app as usual, despite the modest delay in balance updates. All debit orders and card payments were unaffected.
In certain of South Africa’s large banks, payday technical issues are now frequent occurrences. Another bank that had more of these in the past was Standard Bank, which has committed additional resources to reducing outages.
In August of last year, Capitec also encountered a significant technical issue that left clients angry since they were unable to use their apps, internet banking, or USSD services to conduct business.
On Tuesday morning, Capitec’s shares slightly increased, as did those of its competitors.
