FNB eWallet provides a convenient and secure way to instantly send money of up to R3,000 a day to anyone in South Africa with a valid cell phone number. With three options available – eWallet, eWallet eXtra, and eWallet Pro – FNB caters to a range of needs and preferences.
FNB eWallet Overview
FNB eWallet is a user-friendly and efficient platform for transferring money within South Africa. It offers a seamless experience, allowing customers to send funds easily, instantly, and securely. One of the key advantages of FNB eWallet is that the recipient does not need to have an FNB account to collect the transferred funds.
Sending Money through FNB
FNB account holders have multiple options for sending money through FNB’s services. They can conveniently utilize cellphone banking, online banking, the banking app, or FNB ATM machines. This flexibility ensures that customers can choose the method that best suits their preferences and needs.
Popularity of FNB eWallet
FNB eWallet has gained significant popularity among South Africans, with over 7.3 million active eWallets in 2020. These eWallets collectively sent over R28 billion in transactions, demonstrating the trust and reliance that people place in FNB eWallet for their money transfer needs.
Sending Money through Cellphone Banking
Sending money through cellphone banking is a quick and straightforward process. Customers can follow these steps:
- Dial 120321# on their phone.
- Choose the “Send Money” option, followed by “Send eWallet.”
- Select the FNB account from which they want to send the money.
- Enter the recipient’s cell phone number and the desired amount.
- Confirm the details and complete the transaction. It’s important to note that the maximum daily amount for this option is R1,500.
Sending Money through Online Banking
Online banking provides FNB customers with a convenient way to send money through their web-based accounts. Here’s how they can do it:
- Log in to their online banking account.
- Navigate to the “Send Money” tab and select the “Once Off” option.
- Enter the recipient’s cell phone number and the desired amount.
- Verify the details and submit the transaction.
- To ensure security, they will receive a One Time Pin (OTP) to confirm the transaction. The maximum daily limit for sending money through online banking is R3,000.
Sending Money using the FNB App
The FNB App offers a user-friendly interface for sending money conveniently. Here’s how customers can send money using the app:
- Log in to their FNB App.
- Select the “Send Money” option from the available features.
- Choose the “Send Money to eWallet” option.
- Enter the recipient’s cell phone number and the desired amount.
- Click “Send” and confirm the transaction. The maximum daily limit for sending money through the FNB App is R3,000.
Sending Money using the FNB ATM
FNB ATMs provide a convenient way to send money securely. Follow these steps:
- Insert your FNB Card into the ATM and enter your PIN.
- Select the “More Options” button on the screen.
- Choose the “Send or Receive Money” option.
- Select “Send Money to eWallet” and follow the on-screen prompts.
- Enter the recipient’s cell phone number and the desired amount.
- Confirm the transaction. The maximum daily limit for sending money through FNB ATMs is R1,500.
How to Perform an eWallet Reversal
In case of a wrong transaction, customers can initiate an eWallet reversal. The steps for initiating a reversal are as follows:
- Dial 120321# on your phone.
- Choose the “Send Money” option.
- Select the “eWallet reversal” option.
- Choose the specific transaction you wish to undo.
- Follow the on-screen prompts to complete the reversal process. If the recipient’s phone number is incorrect or the transaction cannot be reversed immediately, FNB’s customer service can assist. Generally, if the wrong transaction is reported promptly, the money will be returned within 4 working days. If the recipient’s phone number is not valid, the money will be returned to the sender within 15 working days.
Benefits of FNB eWallet
FNB eWallet offers several benefits to its users:
- Convenience: Send money to anyone in South Africa with an active cell phone number, without the need for paperwork or standing in queues.
- Security: Transfer money securely and instantly, with the recipient receiving an SMS containing a One Time Pin (OTP) for withdrawing the funds.
- Withdrawal Flexibility: Funds sent through FNB eWallet can be conveniently withdrawn at any FNB ATM machine.
FNB eWallet eXtra Mobile Account
FNB eWallet eXtra is a mobile bank account that eliminates the need to visit a branch. Key details about this account include:
- Account Opening: Use your smartphone to open a bank account without visiting a branch, requiring only your full name and ID number.
- No Monthly Fees: Enjoy the convenience of an eWallet eXtra account without any monthly charges.
- Transaction Capabilities: Once the account is opened, users can perform various transactions such as checking balances, reviewing transaction history, paying bills, and purchasing prepaid airtime, data, or electricity.
FNB eWallet Pro
FNB eWallet Pro is designed to address the challenges and risks associated with handling cash and checks. Key features include:
- Electronic Payments: Businesses can make electronic payments to their employees or clients instantly, without the need for them to have an FNB account.
- Accessibility: Employees or clients can conveniently access their funds using an eWallet Pro VISA debit card or their cell phone number.
- Credit Card Options: FNB eWallet Pro offers four credit card options, including the Merchant Restricted Card, eWallet Pro International Card, and eWallet Pro Gift Card.
FNB eWallet FAQ
Commonly asked questions about FNB eWallet include:
- Daily Sending Limits: The maximum daily amount for sending money through online banking and the FNB App is R3,000, while cellphone banking and FNB ATMs allow a maximum of R1,500 per day.
- Account Balance Limit: The eWallet account can hold a balance of up to R5,000, which can be withdrawn at any FNB ATM machine.
- Reversing a Wrong Transaction: To initiate an eWallet reversal, call 087 575 9405 or follow the specific steps provided.
For more information or assistance with FNB eWallet, visit their website www.fnb.co.za or contact their call center at 087 575 9405 to speak with their knowledgeable consultants.
