Many FNB (First National Bank) customers encounter issues with their ATM, point of sale, and online card spend limits. While these limits provide a level of security, some users feel that modifying them could be more straightforward. If you are among those seeking to increase your local and international spending limits on FNB, we’ve got you covered.
In this comprehensive guide, we’ll walk you through the step-by-step process for both FNB Online Banking users and those utilizing the FNB Mobile App. Additionally, we’ll explore the concept of Point of Sale (POS) transactions and offer solutions if you encounter challenges in raising your limit.
Part 1: How to Increase Limits on FNB Online Banking:
- Sign In and Access ‘My Cards’: To get started, log in to your FNB online banking account using your credentials. Once inside, locate and click on the ‘My cards’ option from the top menu.
- Select the Desired Card: From the list of your cards, choose the one you want to modify. Click on the “limits” option next to the selected card.
- Adjust ATM and POS Spending Limits: Now, you can customize your ATM and POS (Point of Sale) spending limits for both local and international transactions. Carefully set the desired amount that suits your needs.
- Update and Confirm: After setting your new limits, click on the ‘update’ button located at the bottom right corner of the page. Double-check the details, and once you are certain, click ‘confirm’ to proceed.
- Approval Process: Depending on your preference, approve the limit change either through the FNB banking app or via OTP (One-Time Password).
Note: Point of Sale (POS) transactions encompass various scenarios, including online purchases, in-store transactions, and more.
Part 2: Modifying Limits via FNB Mobile App:
- Access the FNB App: Open the FNB app on your mobile device and log in using your credentials.
- Choose the Relevant Account: From the home screen, select the ‘accounts’ tab and then choose the account linked to the card whose limit you wish to adjust.
- Navigate to ‘My Cards’: Look for the ‘account options’ menu at the top of your screen and tap on it. From the dropdown, choose ‘my cards.’
- Select the Card and Update Limits: Locate the card you want to modify and tap on it. Then, click on the ‘update limits’ option.
- Customize ATM and POS Limits: Adjust the desired international and local spending limits for both ATM and POS transactions as per your requirements.
- Finalize the Changes: After setting the new limits, tap on the ‘update’ button located at the bottom right corner of your screen. Confirm your choice by tapping ‘confirm’ at the bottom right.
Troubleshooting Rejected Limit Increase Requests:
If FNB denies your request for a higher limit, consider the following solutions:
- Try Lower Amounts: Attempt to increase your limit to a lower, more acceptable amount that aligns with FNB’s criteria.
- Contact FNB Representative: Reach out to an FNB representative to discuss your situation and request a lift on the daily or monthly spending cap.
- Visit the Local FNB Branch: As a last resort, visit your nearest FNB branch and speak to a representative. However, for a faster resolution, utilize the online chat feature on the FNB app or online banking instead.
Understanding Point of Sale (POS) Transactions:
POS (Point of Sale) transactions encompass any scenario where your card details are utilized. Examples include in-store purchases, restaurants, petrol stations, airtime and lotto purchases, online transactions, and payments made through mobile apps for services like food delivery or music streaming.
Conclusion:
By following the step-by-step instructions in this comprehensive guide, you can effortlessly unlock higher spending limits on your FNB account. Whether you prefer FNB Online Banking or the FNB Mobile App, now you know exactly how to manage your local and international spending thresholds. Remember that the initial challenge of navigating the process is temporary, and with this knowledge, you can enjoy greater financial flexibility in the future.
