Home Finance How to Obtain Proof of Payment from FNB

How to Obtain Proof of Payment from FNB


Post-transacting through First National Bank (FNB), there may be instances where you need to secure a Proof of Payment (POP) file. This document serves as tangible evidence that a specific payment has been made, which is sometimes necessary for personal records, for tax purposes, or to ensure that the receiving party has confirmed the payment.

FNB understands the importance of this document and has streamlined the process of acquiring your FNB Proof of Payment, through various channels including online banking, the mobile app, and cellphone banking.

Accessing Your POP through FNB Online Banking

The most recommended and cost-effective method to retrieve your POP from FNB is via their online banking platform. Here is a detailed step-by-step guide:

  • Sign in to your FNB online banking profile through the given link.
  • Once logged in, you’ll notice a tab labeled ‘Payments’ at the top of your screen. This is where all your transactional details are stored. Click on this tab.
  • Within the ‘Payments’ tab, there’s a ‘History’ sub-option. This takes you to your transaction history, where you can view all your past payments. Click on this option.
  • Browse through your history and identify the particular payment for which you need the POP. On the right side of this payment, you’ll find options to either ‘Print’ or ‘Download.’
  • Click on either option based on your preference. This action triggers an automatic download of the POP to your computer in a PDF format.

The advantage of this online method is the absence of expiry on your payment history, giving you the flexibility to retrieve POPs from any past transactions as needed.

Acquiring Proof of Payment via FNB Banking App

FNB also offers an alternate route to access your POP through its mobile banking app. While this method does not provide an option to download your POP, it enables you to forward it to a valid email address or phone number. Below are the steps:

  • Open your FNB mobile banking app.
  • Tap on the hamburger ‘menu’ (represented by three horizontal lines) at the top left of your screen. This reveals the various options within the app.
  • Select the ‘Payments’ option from the menu. This navigates you to the section containing all your transactions.
  • From there, select ‘Payment history,’ where you can view all your past payments.
  • Search for the specific payment to which you want to attach a POP. Please note that you should not tap on the recipient’s name.
  • To the right of the recipient’s name, there’s an orange arrow. Tapping on it reveals more options.
  • Choose the ‘Send proof’ option from the expanded list.
  • Input the recipient’s email and/or phone number.
  • Finally, click on the ‘Send’ option located at the bottom right of your screen.

After following these steps, your POP is forwarded to the provided details as a PDF. However, bear in mind that FNB charges a small fee for this service – R0.95 for an email POP and R1.30 for an SMS POP. To avoid these costs, the online banking method remains preferable.

Secure Proof of Payment via FNB Cellphone Banking

FNB’s cellphone banking service is another viable option to obtain your POP. Here is a detailed walkthrough:

  • Dial *121*321# on your phone to access the FNB cellphone banking menu.
  • From the menu that pops up, choose ‘Payments.’ This option takes you to your payments section.
  • Then, select ‘Payment history,’ where you can browse your past payments.
  • Find the specific payment you’re seeking the POP for and select it.
  • Next, select the ‘Send proof’ option.
  • Input either a phone number or an email address where you want the POP to be sent.
  • Finally, select ‘Send’ to dispatch the POP.

Once completed, the POP is sent to the provided contact as a PDF file. Similar to the mobile app method, sending a POP via cellphone banking also incurs a ‘payment notification’ charge of R0.95 for an email and R1.30 for an SMS. If you wish to avoid this cost, the online banking method is advised.

Troubleshooting Retrieval of Your FNB Proof of Payment

Even with these clear instructions, you may encounter difficulties or issues in retrieving your POP. If this happens, don’t hesitate to reach out to FNB’s customer support team. They’re well-equipped to handle such concerns and are generally quite responsive.

You can contact them at 087 575 9404 or, for international calls, +27 11 371 3711. Alternatively, you could opt for in-person assistance by visiting one of FNB’s physical branches. You can find the nearest branch by using the FNB branch locator tool available on their website.

Key Takeaways

While it’s important to note that FNB does impose nominal charges for sending a POP to an email address (R0.95) or via SMS (R1.30), there’s a simple way to circumvent this cost. When executing a payment, ensure the ‘Send proof of payment notifications’ option is unchecked. Then, utilize the online banking method outlined above to download the POP at no extra cost and email it to the recipient independently.

Retrieving your POP from FNB is a straightforward process, designed with user convenience in mind. Whether you’re using online banking, the mobile app, or cellphone banking, FNB provides an easy-to-follow procedure to help you get your POP. For any issues, FNB’s support team is always ready to assist.