Home Finance Recovering your FNB Username on FNB App & Online Banking

Recovering your FNB Username on FNB App & Online Banking


First National Bank (FNB) has made it fairly convenient for customers who have forgotten their usernames. As long as you have access to your FNB mobile app, retrieving your username is a straightforward process. Here are the detailed steps:

  • Open the FNB mobile app on your phone.
  • Using your login credentials, sign in to your account. These credentials could be a PIN, biometric data (such as a fingerprint), or another form of secure access.
  • After successfully logging in, look for the hamburger menu icon at the top left corner of your screen. The hamburger menu icon typically looks like three horizontal lines stacked upon each other.
  • Tap on the hamburger menu to open a drop-down list of options.
  • In the drop-down menu, scroll down to find and tap on the ‘settings’ option.
  • Within ‘settings,’ find and tap on the ‘My Username’ tab.
  • Now you’re in your username tab, where you can view your username. Additionally, this section allows you to change your username if you want to.

Do keep in mind that this process is applicable only if your FNB App is verified. If not, you’ll have to wait until your app is verified to view your username.

What if you don’t have access to the FNB app? Thankfully, there’s an alternative way to view or even reset your username and password.

Procedure to Retrieve or Reset Your FNB Username or Password

In the event you forget your FNB online banking username or password, there’s no need to worry. FNB has simplified the recovery process, eliminating the need for a physical visit to a bank branch. Here are the steps to follow:

Before you start, it’s critical to have the following information readily available:

  • The I.D or passport number that you used when opening your FNB account.
  • Your current username or password, depending on what you’re trying to reset.
  • Your FNB card number that’s associated with your account.
  • The ATM pin that you use with your FNB card.

Once you have all the required information, you can proceed as follows:

  • Visit the FNB online banking login page.
  • At the top of the page, you’ll find an option that reads ‘Forgot Username or Password.’ Click on this.
  • You will then be given two options: ‘View Username’ or ‘Reset Password.’ Click on the appropriate option based on your need.
  • The website will then request certain details. Input all the necessary information.
  • The system will guide you through a series of prompts. Follow these instructions.
  • You will be asked to provide your card details and ATM pin.
  • The next step involves verification. You will be asked to enter a 4-digit OTP (One Time Password), or you may be asked to confirm the transaction using your banking app.
  • Upon completion, you should now be able to view your username or reset your password.

Now you’re all set! You can log in to your online banking using your new username or password.

Retrieve or Modify Username on FNB Online Banking

If you can already access your FNB Online Banking account and simply want to view or change your FNB username, the process is simple and straightforward:

  • Log in to your FNB online banking.
  • Locate the hamburger ‘menu’ at the top left of your screen and click on it.
  • From the options presented, click on ‘Online Banking Settings.’
  • To your right, there should be a sub-heading labelled ‘Security.’ Underneath this, find and click on ‘Change’ next to ‘Change Username & Password.’
  • At this point, the system will prompt you to enter your One Time Password (OTP) for security verification.
  • Once you’ve done this, your current username should be displayed, and you’ll also be provided with an option to change it if you so wish.

Encountering Difficulties? Reach out to FNB Directly

Should you continue to have trouble retrieving your username or password after implementing these recommendations, it might be best to directly contact FNB. The bank offers several avenues for customer support:

  • Try using their online chat feature. Please be aware that there’s usually a queue, and the chat system might be slightly glitchy on occasion.
  • Alternatively, you could call an FNB representative. Keep in mind that you might need to wait a while before someone attends to you.
  • If the digital methods prove unsatisfactory, you can visit an FNB branch. Use their branch locator tool to find the nearest bank to you. When going in person, remember to carry all relevant documents to ensure smooth service and avoid having to make return trips.
  • According to customer feedback, face-to-face interactions with FNB staff at their branches generally yield better results than online methods. Therefore, if you have the time, it might be worth paying a visit to a branch.


With the correct details readily available, the process of retrieving and resetting your FNB username and password is quite simple. However, without the necessary details, it can quickly become a complicated and frustrating experience. If you find yourself in such a situation, don’t procrastinate. Swiftly address the issue, as access to online banking is an invaluable tool that you’ll undoubtedly need sooner rather than later.